Brooks Brothers Reviews

I ordered 5 separate orders in in November and December. I got everything in 3 days except for one shirt that never seemed to move in FedEx tracking. I called customer service and identified the issue. I had the shirt next the day. My wardrobe is 100% Brooks Brothers. They bend over backwards on service for me.

I just placed an order through the Brooks Brothers call center and I had the nicest customer service representative. Her name is Michelle “Shelly” Galbraith. So patient and nice . She helped out with issues I was having with my rewards. Thanks again!!

I'd give them 5 stars, but took 1 away for sending me the wrong order. I ordered a shirt, tie, and slacks. I got the shirt, tie, and the craziest-looking shorts I've ever seen; in a size way too big. I sent an email and didn't hear back, so I got in a chat session with Justin.

He and I laughed about this, because I was able to upload the pic of these shorts, which I will provide. Because the warehouse completely screwed the pooch, he's ordering me the slacks and over night'ing them to me. Now, THAT'S what I call good customer service. No fuss, no hassle. They do need to do something about their email system that doesn't respond.

I typically don't like chat sessions, am not normally up this time of day, and they beat phone calls where customer/technical support gets away with saying any ole' thing in your ear. Thank you, Justin; it was great doing business with YOU!